Reference

Privacy Policy — How We Handle Your Account Data

We collect what we need to run your account, verify deposits through bKash, Nagad and Rocket, and keep your login secure. This policy explains what data we hold, how long we keep it, and how you can request changes or deletion.

Account securityPayment verificationCookie transparencyData retention limitsRequest changes anytime
bd luck Privacy Policy — How We Handle Your Account Data
SECURITY MEASURES

How We Protect Your Information

We treat your account data the same way we treat payment records — encrypted in transit, access-controlled at rest, and logged every time someone views it internally. Here's what that means in practice: SSL on every page so your login and deposit details are never sent in plain text, two-factor OTP codes to verify it's really you before withdrawals, and regular audits of who accessed which account records and why.

Data encryption

All account data, payment references and session tokens move over HTTPS connections. We encrypt stored records so even if storage is accessed, the data is unreadable without the decryption key held separately.

Cookie disclosure

We use session cookies to keep you logged in and preference cookies to remember your language choice. No third-party tracking cookies are set by bd luck; game providers may use their own session tokens.

Retention policy

Active account records and transaction logs are kept as long as your account is open plus the period required by regional regulations. After that window, we anonymize bet history and delete personal identifiers.

Your rights

You can request a copy of your data, ask us to correct outdated details, or submit an account deletion request anytime. Contact support with your registered phone number to verify identity before we process it.

PRIVACY SUPPORT

Contact Us About Your Data

If you want to see what data we hold, request a change to your profile, or ask us to delete your account and transaction history, reach us through any of the channels below. Our support team handles privacy requests during business hours and will confirm the action once it's complete.

Email privacy team Send your data request or deletion inquiry to our support inbox. Include your registered phone number and account email so we can verify your identity before processing the request.
Live chat data requests Open the chat widget on any page, tell the agent you have a privacy question, and they'll walk you through the steps to export your data or update your contact details on file.
Account settings portal Log into your account, tap the profile icon, then scroll to Privacy Controls. From there you can toggle marketing messages, download your transaction history, or submit a deletion request directly.

Privacy Policy Questions

We collect your phone number, email address and device ID during registration. When you deposit through bKash, Nagad or Rocket, we log the transaction reference and amount to verify the payment and credit your wallet.

We share your account balance and session token with game providers so you can load live tables and slots. Payment processors receive your phone number and transaction amount to verify deposits. We do not sell data to third parties.

We keep account details and bet logs as long as your account is active, plus the retention period required by regional regulations. After that, we anonymize game history and delete personal identifiers from our systems.

Yes. Contact support with your registered phone number and we'll send you a data export covering your profile, transaction history and game activity. The export usually arrives within a few business days.

Log into your account, go to Privacy Controls under your profile, and submit a deletion request. Support will verify your identity, close the account, and remove personal data according to our retention schedule.

We use session cookies to keep you logged in and preference cookies to remember your language setting. You can clear cookies in your browser anytime, though this will log you out and reset language preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.